Terms and Conditions:

Delivery and Shipping Terms and Conditions

 

Because our desserts are custom made we are unable to provide refunds or exchange custom desserts since we bake to order. Once our baked goods are delivered to you or a designated party it is considered "Accepted".

but we always strive to achieve the highest possible quality of our baked goods and assure that you are completely satisfied with our products.

If you cancel an order before we have a chance to deliver it to you, there is NO Refund. If you prepaid in full or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you. Flavor and texture are subjective.

 

Refunds requested due to flavor or texture after the goods have been accepted will not be honored. Our desserts  are exceptionally moist and fresh. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the dessert to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.  Please follow inserted instructions for each product when delivered. 

Shipping takes 10-15 working days from the date of the Order Confirmation. Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establish a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind that we do not make home deliveries on Mondays or Sundays or public holidays.

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 Divine Studios, LLC, Hawaii